office@textradeuk.co.uk | +44 1633 280000

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Privacy Policy

Effective Date: 23/11/2024

Privacy Policy for Ediltex Ltd (TexTrade UK)

Welcome to TexTrade UK, operated by Ediltex Ltd. Your privacy is important to us, and we are committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you interact with our website https://textradeuk.com, services, and products.

1. Data Controller Information

The data controller responsible for your personal information is:
Ediltex Ltd
Registered Address: Plover Close, Newport, NP19 4SZ, United Kingdom
Email: office@textradeuk.co.uk
Phone: +44 1633 280000

2. Information We Collect

We may collect and process the following types of personal information:

2.1 Information You Provide Directly

  • Your name, email address, phone number, and address when you complete forms or contact us.
  • Payment details when purchasing our products or services.
  • Preferences or feedback provided through surveys or communications.

2.2 Information We Collect Automatically

  • Usage Data: Information about your interactions with our website, such as IP address, browser type, operating system, and pages visited.
  • Cookies and Tracking Technologies: Small files stored on your device to enhance your browsing experience.

2.3 Information from Third Parties

  • Publicly available information or data shared with us by third-party services, such as payment processors or marketing platforms.

3. How We Use Your Information

We use your personal data for the following purposes:

  • To Provide Services: To process orders, payments, and deliver our products.
  • Customer Support: To respond to enquiries and resolve issues.
  • Marketing Communications: To send newsletters, offers, and promotions, where consent has been provided.
  • Website Optimisation: To analyse website traffic and improve functionality.
  • Legal Compliance: To comply with applicable laws and protect our legal rights.

4. Legal Basis for Processing

We process your data based on the following legal grounds:

  • Performance of a Contract: To fulfil agreements with you.
  • Legitimate Interests: To improve services, communicate effectively, and market relevant products.
  • Consent: Where required, such as for email marketing.
  • Legal Obligations: To comply with financial, tax, or regulatory requirements.

5. Sharing Your Information

We do not sell your personal data. However, we may share your information with:

  • Service Providers: For payment processing, order delivery, IT support, and marketing.
  • Legal Authorities: When required to comply with laws or protect our rights.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets.

6. Data Retention

We retain your data only for as long as necessary for the purposes outlined in this policy or to comply with legal obligations. When data is no longer required, we securely delete or anonymise it.

7. Your Rights

Under applicable data protection laws, you have the following rights:

  • Access: To request a copy of your personal data.
  • Rectification: To correct inaccuracies in your information.
  • Erasure: To request deletion of your data.
  • Restriction: To limit how we process your data.
  • Data Portability: To receive your data in a structured, machine-readable format.
  • Objection: To opt out of certain processing activities.
  • Withdraw Consent: To revoke consent at any time.

To exercise your rights, please contact us at [Insert Email].

8. Cookies and Tracking Technologies

We use cookies to enhance your experience on our website.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no system can guarantee complete security.

10. International Data Transfers

If we transfer your data outside the UK or EEA, we ensure it is protected through appropriate safeguards, such as standard contractual clauses or equivalent mechanisms.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised “Effective Date.” We encourage you to review it regularly.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us.

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.